BUSINESS CHALLENGE

A NSW Government agency identified the need to automate a number of critical business use cases to improve release confidence and reduce manual testing effort across key systems.

Manual validation of these use cases was time-intensive and increasingly unsustainable within evolving delivery cycles. As system enhancements were introduced, regression effort continued to grow, placing pressure on release schedules and quality assurance processes.

The agency required a structured automation capability that would:

• Automate selected high-priority business use cases
• Reduce dependency on manual regression testing
• Improve consistency and repeatability of test execution
• Provide reliable validation prior to release
• Establish a scalable automation foundation for future expansion

To meet this requirement, Adactin was engaged to deliver Test Automation as a Service (TaaS) using Tricentis Tosca, under a managed services construct.

STRATEGIC SOLUTION

Adactin implemented a structured Test Automation as a Service model to design, develop, configure, and execute automated test cases for the identified business use cases.

The approach focused on:

• Establishing a robust Tosca automation framework
• Designing reusable and maintainable test artefacts
• Executing automated validation aligned with release cycles

The engagement ensured automation was delivered in a controlled and scalable manner, aligned to the client’s quality objectives.

AUTOMATION FRAMEWORK ESTABLISHMENT

Adactin designed and configured an automation framework leveraging Tricentis Tosca to support model-based test automation.

Key activities included:

• Environment configuration and Tosca workspace setup
• Module creation and object identification
• Test case design using Tosca’s model-based approach
• Reusable component development
• Test data configuration and parameterisation
• Reporting and execution configuration

The framework was designed to:

• Enable modular and reusable test components
• Simplify maintenance through model-based updates
• Support efficient regression execution
• Allow future scalability as additional use cases are identified

This foundation ensured long-term sustainability of the automation capability.

WORKFLOW AUTOMATION DEVELOPMENT

Adactin collaborated closely with business and technical stakeholders to translate business use cases into automated test scenarios.

Activities included:

• Business process analysis and decomposition
• Test scenario design and mapping
• Development of automated test cases within Tosca
• Data-driven configuration
• Validation of end-to-end process flows

Automation coverage focused on critical transactional paths and high-risk areas to maximise impact and value.

All scripts were developed with maintainability and reusability in mind, ensuring efficient ongoing support.

AGILE DELIVERY AND MANAGED SERVICES MODEL

The engagement was delivered under Adactin’s Managed Services model, providing the client with dedicated automation expertise without the need to internally build specialist capability.

Adactin provided:

• Tosca automation specialists
• Test analysts for business use case translation
• Ongoing script enhancement and optimisation
• Execution management and coordination
• Structured reporting and stakeholder updates

Automation development and execution were aligned with release cycles to ensure timely validation prior to deployment.

INTEGRATION INTO QUALITY GATES

As part of the engagement, automated test cases were incorporated into the client’s testing lifecycle to strengthen release governance.

Automated execution enabled:

• Repeatable validation of critical business scenarios
• Early identification of regression defects
• Improved release readiness assessments
• Reduced risk of production defects

This integration improved confidence in system stability and enhanced overall quality control mechanisms.

REPORTING AND QUALITY VISIBILITY

Adactin implemented structured reporting processes to provide stakeholders with clear insight into automation outcomes.

Deliverables included:

• Execution reports detailing pass/fail outcomes
• Defect identification and tracking support
• Regression coverage summaries
• Traceability between business use cases and automated scripts

This enhanced transparency and supported informed decision-making during release planning.

BUSINESS OUTCOMES

The Test Automation as a Service engagement delivered tangible operational improvements.

• Reduced Manual Testing Effort: Automation of selected business use cases significantly reduced repetitive manual validation activities.
• Improved Consistency and Repeatability: Model-based automation ensured reliable and standardised execution across releases.
• Enhanced Release Confidence: Automated validation strengthened pre-release assurance and reduced regression risk.
• Scalable Automation Foundation: The Tosca-based framework provides a platform for expanding automation coverage in future phases.
• Sustainable Managed Capability: Through the TaaS model, the agency gained access to specialist automation expertise without increasing internal resource overhead.