Delivering excellent services
Adactin understands that to run a successful service company a business needs to deliver exceptional services. Businesses that excel in their services compete on the basis of that service, for which a key differentiator lies in the service management model and the ability to execute it. We believe that designing the service delivery system should be a primary focus of the business. We help our clients do that by focusing on the factors that create value, together with enabling staff to deliver an outstanding customer experience.
The Adactin approach
Service delivery providers deal with challenges such as increasing needs of the customers, budget constraints, and globalisation competition. Every service delivery company is seeking ways to expand investment value and to minimise project costs. Adactin assists its customers to provide the best service delivery solutions by exploring ways to improve the offering with new models and methodologies. Adactin helps businesses across a wide range of industries, by using new ideas and approaches in service delivery to address the challenges in a rapidly changing business environments.
Service delivery with modernised strategies
We implement modernised strategies that follow a logical sequence starting with defining the service culture, employee engagement, and then developing a high level of service quality to ultimately and collectively develop the right customer experiences.
Identify required Business and Commodity Services
We connect with marketing leaders of various domains to understand their sales, finance, business methodologies, competitive marketplace, and the specific services to identify the requirements of each business unit.
We socially communicate through the businesses to understand the requisites of business services to support the major processes of the company. We collect information regarding the priorities of the focused services.
Work Plan Development
We plan and develop a set of actionable work plans to achieve the business and service delivery goals in conjunction with the businesses.
Service Delivery Measurement
We strive to understand the root cause of disrupting any of our service deliverables and attempt to resolve the issue in the minimum possible timeframe.
We implement a continuous improvement program that incorporates a 360-degree process to evaluate the service regularity at every level.